LinkMera
LinkMera

Cancellation and Refund Policy

Effective Date: 14th June 2026

This Cancellation and Refund Policy governs subscription payments and platform-facilitated transactions (including Local Services orders and Business Deals) made through the FDSmax LinkMera platform (“LinkMera”, “we”, “us”, “our”).

1. Subscription Cancellation

You may cancel your LinkMera subscription at any time directly from your account settings or by contacting our support team at meet@linkmera.com.

  • Recurring subscriptions (PayPal, Razorpay AutoPay, PayU SI): Cancellation stops future automatic charges. You retain access to your current plan until the end of the paid billing period. No partial refund is issued for unused days within the current period.
  • Pay-once subscriptions (monthly or yearly): These are one-time payments for a fixed access period. They do not auto-renew. Access continues until the subscription expiry date.
  • UPI AutoPay mandates: If you have set up a UPI AutoPay mandate through Razorpay, you may revoke the mandate at any time through your UPI app or bank. Revoking the mandate cancels future charges. LinkMera will also cancel any associated subscription upon receiving notification from the payment provider.

Upon cancellation, your account reverts to the Free plan at the end of the current billing cycle. No data is deleted immediately — your organisation profiles, resolutions, and deal records remain accessible under the Free plan limits.

2. Subscription Refunds

LinkMera operates on a subscription basis. The following refund policy applies:

  • Monthly subscriptions: No refunds are issued for monthly subscriptions once the billing period has commenced.
  • Annual subscriptions: If you cancel within 7 days of your annual subscription payment and have not used the premium features, you may request a full refund. After 7 days, no refunds will be issued, but you will retain access until the end of your billing period.
  • Free plan: No payment is required for the Free Individual plan; hence no refunds apply.

3. Communities Membership Refund Policy

The Communities Membership unlocks full access to Local Services, unlimited Communities participation across all levels (neighborhood, city, district, state, nation), and demographic/work/educational communities. A specific refund policy applies to all Communities Membership payments:

  • Initial 72-Hour Waiting Period: A refund cannot be requested during the first 72 hours following joining and payment. This initial lockout period allows necessary processing, account setup, and community provisioning.
  • Refund Eligibility Window (72 Hours to 30 Days): A user may request a full refund after 72 hours from the payment date and until 30 days from the payment date, strictly provided that the membership credit has not been utilized.
  • Condition of Zero Community Activity (Unutilized Membership Credit): To be eligible for a refund within the 30-day window, the user must not have posted any message, update, post, content, or comment in any of the Communities (including work/company, educational/school/college, local/neighborhood, interest, or any other type of community on LinkMera).
  • Deemed Utilization: If the user has posted or published any message, post, content, or comment in any Community on the platform, it is deemed conclusive evidence that the user has actively utilized their Communities Membership credit and benefits. Consequently, the membership fee is strictly non-refundable.
  • Post-30 Days: After 30 days from the date of payment, no refund requests can be accepted or processed under any circumstances.

4. How to Request a Refund

To request an eligible subscription or Communities Membership refund, please email meet@linkmera.com within the eligible period with:

  • Your registered email address or phone number
  • Your payment reference / transaction ID
  • The reason for your refund request
  • Confirmation that you have not posted any message or comment in any Community (for Communities Membership refund requests)

We aim to process refund requests within 2–10 business days. Approved refunds will be credited to your original payment method.

5. Platform-Facilitated Transactions and Local Services Bookings

LinkMera operates an online marketplace and e-commerce facilitation platform connecting independent service providers and service buyers (as well as business deal counterparties) to facilitate digital orders, communication, and payment settlements on a platform commission or fee basis. LinkMera is an online intermediary platform, not a bank, depository, or licensed escrow trustee.

The following cancellation, fulfillment, refund, and dispute policies apply to all platform-facilitated orders and payments (including Local Service orders):

  • Immediate Refund Request Before Fulfillment: For all other types of orders and payments including the Local Service orders, payments can be asked for the refunds immediately after the payment before fulfilling / delivering the order by the service providers.
  • Refund Processing Timeline (Same-Day / Next-Day): The payments will be refunded on the day or next day depending on the mode of the payment.
  • Weekend & Holiday Processing: In most countries, the refunds will be issued on any day including the holidays. However, in some countries, the online payments do not function on the weekends and the national holidays, and hence the refunds will be issued on the next working day.
  • Settlement Verification & Completion OTP: When a service is delivered in person or completed digitally, payment is released to the provider only when the customer provides their completion one-time password (OTP) to the provider. Sharing the completion OTP confirms successful fulfillment.
  • Dispute Resolution & Mediation Holds: If any disputes have been raised by the service provider or the customer on the order, then the refund may be delayed until the dispute is resolved through mediation between the customer and the service provider and the evidences submitted. The customer must not disclose the completion OTP while a dispute is active.
  • Physical Inspection & Live Visual Recordings: In some cases, the physical inspection by LinkMera's Local Agent (Local Agency / Franchisee) and their live visual recordings may be used to decide about the refunds whether partial or full refunds be issued.
  • Finality of Centralised Support Decision: The decision by the LinkMera Centralised Support team will be final.
  • Platform Facilitation Fees: The 1% platform fee for Business Deals and the applicable platform commission for Local Services cover online matchmaking, dispute mediation, technology platform maintenance, and local agency inspection administration. Platform fees are non-refundable once an order or deal is verified and settled.

6. Non-Refundable Circumstances

No refunds will be provided in the following cases:

  • Account termination due to violation of our Terms of Service
  • Communities Membership refund requests made during the first 72 hours or after 30 days from the payment date
  • Communities Membership where the user has posted any message, post, content, or comment in any Community (work, educational, local, or interest), which constitutes full utilization of membership credit
  • Requests made after the eligible refund period for any subscription tier
  • Change of mind after full use of subscription features or completed delivery of a Local Service
  • Platform facilitation fees on completed and settled transactions

7. Contact Us

For cancellation or refund enquiries, please contact:
meet@linkmera.com
or visit our Contact Us page.